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- The Taxpayer Advocate Service (TAS) received 247,814 new cases in the 2007 fiscal year, an increase of approximately 2.3 percent from fiscal year 2006.
- 43 percent of the cases (107,534) were referrals from the IRS's operating divisions and functions. The Wage and Investment Division, which serves individual taxpayers, accounted for most of the referrals (59,242). The Small Business/Self-Employed division referred 45,647 cases.
- 30 percent of TAS cases came through the NTA toll-free line.
- 22 percent were from taxpayers who contacted TAS directly.
- In FY 2007, TAS closed 245,467 cases received in FY 2007 or prior years, obtaining full or partial relief for the taxpayer in 73.3 percent of these cases.
- The number of cases closed rose 4.6 percent over FY 2006.
- The top 10 issues in TAS case inventory for FY 2007 were:
- Levies (including the Federal Payment Levy Program)
- Processing Amended Returns
- Earned Income Tax Credit (EITC) - Revenue Protection Strategy Claims
- Reconsideration of Substitute for Return under IRC § 6020(b) and Audits
- Criminal Investigation
- Expedite Refund Request
- Processing Original Returns
- Automated Underreporter Examination Completed
- Open Audit
- Injured Spouse Claim
- Most taxpayers who contact TAS do so because they are experiencing a systemic burden caused by an IRS process, procedure, or system that either failed to operate as intended or failed to resolve the taxpayer's problem. However, systemic burden cases are decreasing.
- Economic burden receipts have risen by 250 percent over the last three fiscal years. This trend will likely persist as the IRS continues to increase its enforcement initiatives.
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