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Generally, the Taxpayer Advocate Service (TAS) can help a taxpayer if, as a result of the administration of tax laws, the taxpayer:
- Is experiencing economic harm or significant cost (including fees for professional representation),
- Has experienced a delay of more than 30 days to resolve your tax issue, or
- Has not received a response or resolution to the problem by the date that was promised by the IRS.
To receive assistance, the taxpayer must provide the following information to a Taxpayer Advocate:
- Name, address, and Social Security number (or Employer Identification number),
- Telephone number and best times to call,
- The type of tax return and year(s) involved, and
- A description of the problem or hardship, detail on previous attempts to resolve the problem, and the office(s) contacted if known.
TAS will provide qualifying taxpayers with:
- Their assigned case advocate's name, phone number and badge number,
- Courteous and confidential service,
- Timely acknowledgment,
- An impartial and independent review of the problem,
- Updates on progress,
- Time frames for action, and
- Advice on how to prevent future federal tax problems.
Taxpayers may contact TAS by:
- Calling the TAS toll-free number, 1-877-777-4778.
- Calling the IRS toll-free number, 1-800-829-1040, and requesting TAS assistance.
- Calling the toll-free number for TTY/TDD users (speech and hearing impaired), 1-800-829-4059.
Taxpayers also may write, phone or fax their local Taxpayer Advocate, the IRS Campus where the return was filed, or the last office with which they dealt. Local TAS contact information is available in blue pages of local telephone directories and on the IRS Web site (www.irs.gov) in the section titled How to Contact the Taxpayer Advocate Service.
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